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Support Center » News » Emergency Notice Warning
 Emergency Notice Warning
Posted By: David Brewis On: 25 Nov 2011 03:36 PM
Details Warning of potential disruption

***************NOTICE OF EMERGENCY MAINTENANCE WORK****************

 DATE Friday 25th November

TIME 1510 Hrs.

SERVICE Keele NOC

CUSTOMERS AFFECTED Co Located and Direct Internet customers served from Keele only

SERVICE DISRUPTION 0%

RISK OF DISRUPTION 100%

 

Dear Customer

A routine weekly test of the backup generator identified a fault requiring immediate attention.  As a result generator backup power supply has been removed with no current effect to service. 

Investigation is taking place to identify a resolution to restore full resiliency for as soon as possible.

RISK OF DISRUPTION

In the event of total power loss to the Keele facility the UPS systems will take over and continue serving. However in the event of a prolonged period of mains outage loss of power would occur to co-located servers and those customers accessing the Internet in local Innovation buildings. This is an advance notice of possible disruption to services, all services are currently running as normal.

IMPORTANT NOTE

This work is being carried out under strict health and safety rules and may be delayed or amended due to weather or other conditions. Further updates will be issued if it becomes necessary to alter the schedule.




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