 | Do I need to do anything to assist the 10 day stabilisation period of the service? |  |
 | To optimise your line speed and throughput during the 10 day stabilisation period:1. Completely disconnect and reconnect your Broadband equipment at least onc |
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| I can't connect to the Internet |  |
| 1 - DO YOU HAVE A DIAL TONE?Yes - Proceed to section twoNo - Replace filter, if this does not work call your local telephone provider. All voice-related problems must be raised through them. |
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| I have a new ADSL Max service and am experiencing some short breaks and slow-downs in my connection. Why is this? | |
| During the first 10 days following your upgrade, your line will go through an adjustment period. This is designed to give you the best service possible on your line. As a result of this testing there may be a number |
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| Intermittent Broadband fault check list | |
| If you're having intermitted connection faults with your broadband read our guide for handy hints on troubleshooting. 1. About intermittent |
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| Random Electrical Impulse Noise (REIN) | |
| Internet Central would like to bring to your attention an issue that can be related to intermittent broadband connections.REIN is a form of interference generated by another source not necessarily in your premises, this can range from general applia |
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| Slow speed | |
| If you are reporting a slow speed issue on the ADSL "Max" products, please be aware that we can only raise faults with BT if they're consistantly less than 288Kbps. The specifications received from BT state only that the "Max" product |
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| Slow Speed Fault Check List | |
| ADSL Max allows broadband services to be delivered at up to 8Mb. The service is more sensitive to line noise and interference than fixed-speed br |
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| What is the 10 day stabilisation period and what is it for? | |
| The 10 day period is to allow DLM (Dynamic Line Management) to profile the line. Each line is different, and you cannot compare one to another - even if it is |
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| Why can't I get my full ADSL max speed? | |
| If you have upgraded your broadband to ADSL Max you can get speeds of UP TO 8Mb depending on how far you are from the telephone exchange.ADSL Max can be provided up to 4/5 km from the exchange. If you are say 2.5 km from the exchange you are likel |
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